Description
Highly passionate, creative leader with an anylicical mind. Resourceful, get it done attitude.

Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Terminix | (Confidential) | 10/2005 - 7/2007 |
Home Depot | (Confidential) | 3/2002 - 9/2005 |

Education
SCHOOL | MAJOR | YEAR | DEGREE |
---|---|---|---|
Wright State University | Marketing/Management | 1982 | Bachelor Degree |

Accomplishments
Highlights:
� Improved customer retention from 82% to 97.7% by created an effective field sales training program. � Increased profits 10% ($500,000) annually by leading the turn around, improving service efficiencies, motivating selected key people, and creating accountability. � Recovered an operating warehouse in violation of Ohio Department of Agriculture regulations, analyzing the situation using a Six Sigma fishbone, categorizing areas of concern, and addressing each individually. � Grew sales 10% over prior year, averaging $112,000 per month, and became one of only seven sales managers nationally to hit the Home Depot sales budget. Increased closing percentages dramatically. � Reduced costs by $10,000 per month by addressing abnormally high costs first, revamped telephone programs, streamlining the office arrangement, and renegotiating the office lease. � Developed a new line of specialty services resulting in an additional $200,000 of monthly revenue. � Turned around customer satisfaction from 56% to 85% satisfied in 6 months by introducing one-contact sell-and-close and immediate follow up with dissatisfied customers. This dramatically decreased complaints and uncollected accounts. � Reduced employee turnover by 30%, as well as non-attendance, by targeting advertising and implementing a referral bonus program. This cut the number of candidates, while increasing the quality of candidates. It also zeroed out employment advertising expenses which were previously $3-5,000 monthly. � Identified and exploited a previously unrecognized market niche for high quality, used �status� cars (BMW, Mercedes, Volvo), maintaining our bottom line while others were failing. � Grew sales revenues by $250,000 in one year, including winning a single contract of $150,000.Companies I like:
Time Warner, Proctor and Gamble, Cincinnati Reds, Bengals, Cyclones

Job Skills

Keywords

Responsibilities
P&L Responsibility, Managed and led large staffs. Recruiting and training as well as problem solving expertise.
