Highly passionate, creative leader with an anylicical mind. Resourceful, get it done attitude.

COMPANY	POSITION HELD	DATES WORKED
Terminix	(Confidential)	10/2005 - 7/2007
Home Depot	(Confidential)	3/2002 - 9/2005

SCHOOL	MAJOR	YEAR	DEGREE
Wright State University	Marketing/Management	1982	Bachelor Degree

Highlights:

• Improved customer retention from 82% to 97.7% by created an effective field sales training program. • Increased profits 10% ($500,000) annually by leading the turn around, improving service efficiencies, motivating selected key people, and creating accountability. • Recovered an operating warehouse in violation of Ohio Department of Agriculture regulations, analyzing the situation using a Six Sigma fishbone, categorizing areas of concern, and addressing each individually. • Grew sales 10% over prior year, averaging $112,000 per month, and became one of only seven sales managers nationally to hit the Home Depot sales budget. Increased closing percentages dramatically. • Reduced costs by $10,000 per month by addressing abnormally high costs first, revamped telephone programs, streamlining the office arrangement, and renegotiating the office lease. • Developed a new line of specialty services resulting in an additional $200,000 of monthly revenue. • Turned around customer satisfaction from 56% to 85% satisfied in 6 months by introducing one-contact sell-and-close and immediate follow up with dissatisfied customers. This dramatically decreased complaints and uncollected accounts. • Reduced employee turnover by 30%, as well as non-attendance, by targeting advertising and implementing a referral bonus program. This cut the number of candidates, while increasing the quality of candidates. It also zeroed out employment advertising expenses which were previously $3-5,000 monthly. • Identified and exploited a previously unrecognized market niche for high quality, used “status” cars (BMW, Mercedes, Volvo), maintaining our bottom line while others were failing. • Grew sales revenues by $250,000 in one year, including winning a single contract of $150,000.

Companies I like:

Time Warner, Proctor and Gamble, Cincinnati Reds, Bengals, Cyclones

P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Management
• Sales
• Marketing
• Business Development

P&L Responsibility, Managed and led large staffs. Recruiting and training as well as problem solving expertise.