• Delivered a successfully upgraded system and developed a strong, knowledgable, completely internal application support team. This action reduced the cost of application support by over $365,000 annually and was the system utilized for the pilot "paperless" purchasing initiative that saved $100,000 per year in discounts. Managed and performed portions of the upgrade of this 1,700-user business system from a flat file system containing 6 million records in 51 files to a relational database system. Developed training materials and trained over 400 personnel. • Managed the company's first PeopleTools, Oracle database, and first PeopleSoft Financials and Distribution module upgrades. Identified, evaluated and negotiated vendor support to train and assist in the application and database upgrades. Researched and organized technical details for the development of the three consecutive project plans. Managed project costs to remain within the $800,000 budget and strengthened the 12-person technical team via consultant knowledge transfer. • Improved the technical team's ability to respond to issues in a more timely manner. Over 15 outstanding issues per technical employee was reduced to 10 issues or less per week. Developed job descriptions and influenced other managers to transfer portions of their budget to the technical team's budget. Developed relationships with personnel search firms and negotiated agreements for reduced fees. Conducted new-hire orientation regarding job expectations, career goals, and training. • Reduced the number and frequency of problems experienced by out-of-state customers and subsequently, tracking of problems provided the justification for a business case to pursue a major re-write of a portion of the system. Spearheaded the development of a problem escalation and resolution process, including devising a method to use the existing Help Desk software. Installed a student loan management system for out-of-state customers which increased out-of-state loan guarantees by over $400,000/year. • Reduced overhead hours by 10%, improved control over short-duration projects, and provided a means to reward those employees who were more productive than others. Attained the corporate goal of matching employee skills to skill requirements for corporate projects resulting in reduced consultant fees.

Highlights:

Companies I like:

Companies that improve the human condition and value their employees

• General Management
• Enterprise Systems Management
• IT Consulting
• Project Management
• Strategic Planning
• Analysis and Problem Solving
• Risk Analysis and Mitigation
• Contract Negotiation
• Technology/Business Linkage Planning
• Organizational Development
• Budgeting
• Team Building and Leadership
• Process Improvement
• Training and Development