A senior manager with a successful background in customer service, technical support, field operations and call center management combined with solid skills in new product development and introductions, you will be interested in the experience and accomplishments highlighted in the enclosed r�sum�. With over 20 years� progressive experience in senior management positions with global technology and telecommunications leaders.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	6/2003 - Present
Tellabs Operations	(Confidential)	7/1984 - 9/2002
Rockwell International	(Confidential)	5/1977 - 7/1984

SCHOOL	MAJOR	YEAR	DEGREE
Devry	Electronics	1977	Associate Degree

Highlights:

? Expertise in building international technical support centers, including strategic planning, design, and technology implementation. ? Background in developing and implementing long-range plans. ? Analyzing and controlling all aspects of operations to reduce costs, enhance productivity, and improve profitability. ? Knowledge of the latest technologies to optimize efficiency, enhance customer communication, and reduce costs. ? Strong general management skills, including human resources, budgeting, and staff recruitment and development. ? Organizing and motivating staff to improve individual and group effectiveness.

Companies I like:

Any

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Field Operations Manager
• Director Customer Service
• Operations Manager

? Expertise in building international technical support centers, including strategic planning, design, and technology implementation. ? Background in developing and implementing long-range plans. ? Analyzing and controlling all aspects of operations to reduce costs, enhance productivity, and improve profitability. ? Knowledge of the latest technologies to optimize efficiency, enhance customer communication, and reduce costs. ? Strong general management skills, including human resources, budgeting, and staff recruitment and development. ? Organizing and motivating staff to improve individual and group effectiveness.