Executive profile, customer satisfaction, process improvement, six sigma, strong leadership skills.

COMPANY	POSITION HELD	DATES WORKED
eFunds	(Confidential)	6/2003 - 12/2006
American Express	(Confidential)	6/1978 - 6/2001

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Business Administration	2007	Bachelor Degree

Highlights:

Achieved a "1" banking audit rating with FDICIA at American Express. Launched over 50 different gift card products.

Companies I like:

AT&T, Ikea, Citi Group

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Director Customer Service
• VP Customer Service
• VP Customer Operations

Responsible for over 6m budget and over 400 employees. Implemented eLoyalty as well as IVR enhancements.