Experienced business manager with demonstrated skills in project management, process improvement, and marketing. Adept at developing programs to produce increased productivity and profits. Excellent communication and networking skills. A Leader. A Coach. A Trainer and Mentor. Able to analyze complex situations and develop solutions to resolve root cause issues. Track record of management success in a variety of businesses. Determined. Versatile. Delivers results on time and within budget. M.B.A. – International Business. Bilingual (English/Spanish)

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	5/2006 - Present
Washington Mutual	(Confidential)	8/2003 - 4/2006
Carrabba's Italian Grill	(Confidential)	12/1998 - 7/2003

SCHOOL	MAJOR	YEAR	DEGREE
Florida Metropolitan University	Business Administration	2001	Master Degree
University of Florida	Food Science and Human Nutrition	1998	Bachelor Degree
Brevard Community College	Arts	1994	Associate Degree

Highlights:

· Developed database marketing strategy to identify key prospects and created process to increase sales through targeted follow-ups and consultative selling. Sales volume increased 25% annually.· Increased productivity and profits (7% additional to prior period) through reorganization of physical layout of area, developing new procedures to ensure effective customer service while reducing wait time by 50%.· Improved sales strategies and tactics in lagging operation by targeting new business, in-field presentations, and building profitable relationships with end-users.· Developed and implemented new training and coaching initiatives which led to reduced ordering errors and improved customer service. Staff retention improved dramatically and profits increased by 8.5%. · Reduced spiraling costs of beverage products. Developed new training materials, extended training period, and monitored use of new techniques and skills. Costs were reduced from 35% to under 26% within two months. Program was adopted and implemented company-wide.· Consistently increased monthly billings by targeting partnership sales, business affiliations, focus on customer service and frequent communication.· Analyzed networking availability of small area businesses and created new business affiliation group to meet their needs. Focused marketing promotions and program development has led to 200% achievement of growth expectations.· Coached membership group on leads development and networking skills. Strategy produced improvement from seventh place to second place among affiliated groups. Developed new marketing strategies to increase membership by 150%.· Consulted with the Department of Business and Professional Regulations to develop a HACCP system at our local branch which was launched nationwide.

Companies I like:

Kraft, Coca Cola, General Mills, Anheuser Busch, PepsiCo, Nabisco, Campbell's

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Marketing
• Operations
• Business Development
• Food Science

Began a relationship with an affiliate company that lead to a joint venture partnership statewide. Was given the responsibility of finding advertising avenues for the office which led to increased sales for the entire office.