Highly skilled technical and communications professional, with excellent research, analysis, written communication and interpersonal abilities. Intelligent, self-directed, creative and endlessly curious.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2007 - Present
QualityLogic	(Confidential)	1/2007 - 4/2007

SCHOOL	MAJOR	YEAR	DEGREE
Boise State University	Creative writing	2007	Master Degree
University of Idaho	Mathematics	1995	Bachelor Degree

Highlights:

* Led HP team that conceived a new method of packaging support documentation that created cost savings and increased satisfaction among vendor partners. * Published as author of technical documentation, journalistic pieces, informational articles, and fiction/poetry. Articles have been syndicated by U-Wire and Highbeam. * Cited as “one of the highlights of our experience with HP” by customers.

Companies I like:

Microsoft, Google, NASA, id Software, Healthwise, Sci-Fi Channel, Apple, 3M, Xerox, Electronic Arts, Netflix, Costco, Pixar, Industrial Light and Magic

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership
Training
Research

• Editing
• Help desk support
• Creative writing
• Technical writing
• IT
• Problem analysis
• Customer support
• Technical editing
• Communications

Presently responsible for developing a study guide for a difficult and rare managerial certification.Involved in editing and fine-tuning study guide for A+ certification.