Solutions-oriented IT specialist with notable success cooperating with end user support, helpdesk calls centers and network support. Reputation for dedicated teamwork, high-energy work ethic, project management skill set and commitment to customer service. Setting up and configuring network hardware and software. Installing and configuring network media and connections for a company's network. Connecting user nodes and peripherals of all kinds to the network, as well as adding users to and removing users from the network. Managing user accounts such as passwords storage space and file-access privileges via Active Directory, also creating and maintaining a system for backing up data and program files.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	4/2007 - Present
Automotive Club Group of MI	(Confidential)	2/2006 - 7/2006
Verizon Wireless	(Confidential)	4/2004 - 2/2006

SCHOOL	MAJOR	YEAR	DEGREE
American Intercontinental University	Computer Information Technology	2007	Bachelor Degree

Highlights:

Companies I like:

IBM, Cisco, Google, Synmatec, Nextel/Sprint

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Help Desk
• Technical Support
• EndUser Support
• Customer Service
• Helpdesk
• Technical Helpdesk
• Call Center
• IT Support
• Active Directory
• Network Admin
• LAN Administrator
• Network Support
• Administrator

• Performed Database Administration roles for the tables and daily maintenance of the Verizon Wireless wholesale customer base. • Updated and modified database tables for each Wholesale reseller’s rate plan and pricing.