Motivated manager with a proven track record in directing value added enterprise with profit and loss responsibility. Possess strong leadership skills, enabling successful and productive results in rapidly changing environment. Particularly effective when working in high stress environments, demonstrating excellent problem solving skills, combined with strong communication and interpersonal abilities.

COMPANY	POSITION HELD	DATES WORKED
Citigroup	(Confidential)	8/2002 - 7/2007

SCHOOL	MAJOR	YEAR	DEGREE
DeVry University	Business Administration	2002	Bachelor Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Lead the development of a new start-up site including, but not limited to, hiring, planning, scheduling, equipment procurement, budgets and structural changes to the building to suit new housing needs. Manage day to day operations of the call center to ensure smooth work flow and to achieve predetermined goals. Lead team of 7 managers in a manner that ensures high quality customer care focused on building and retaining valuable customer relationships and commitment to the delivery of value added products and services.