Highlights:
Management of a $300 million loan portfolio with a $3 millioin per year net profit to Wells Fargo Bank. Project management (from design to implementation) of multiple call center customer care applications resulting in decreased customer call time, decreased number of calls and increased customer service and satisfaction. Development and ongoing production of numerous varieties of management reports representing critical business information for senior management (profitability, internal and external sales data, best practices). Developed and executed the functions of a new loan department at Bank of America. Developed Change Manaagement structure at multiple client locations including job design, training and incentives.
Companies I like:
Hewlett-Packard, Dell, Ben and Jerry's
Have managed internal analysis of business processes, financial reporting and software development needs. Extensive development and management of projects. Conducted reviews of customer needs and their financial condition to provide loans and high customer service. Managed Organizational Change Management in multiple business situations.