Dedicated Incident/Outage manager in IT

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/1999 - Present
Continental Cablevision	(Confidential)	3/1993 - 7/1996
Telecommunications, Inc	(Confidential)	6/1989 - 3/1993

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	MBA - Technology Management	2005	Master Degree
California State University, San Marcos	Bachelor of Science - Business Administration, High Technology Management	1998	Bachelor Degree

Highlights:

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Incident Management
• Problem Management
• Outage Management

Responsible for facilitating incidents that occur on the Midrange and Mainframe platforms, as well as the Network and mass desktops to lower Mean Time to Restore (MTTR).