Someone who can build solid relationships with both internal and external customers, identify their needs, reduce gaps and respond effectively to fulfill commitments.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	8/1994 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Nova Southeastern University	MBA	2007	Master Degree
Barry University	Business, Professional Administration	2003	Bachelor Degree

Highlights:

Participated in employee satisfaction action team as the lead core team member for 2 years, responsible for developing and implementing solutions leading to point of arrival results for company employee satisfaction

Companies I like:

Toyota Financial Services, BMW, Honda, JP Morgan Chase, Marriot, JM Families, Bank of America, Citi Bank

P&L responsibilities
Presentation
Technology Solutions
Leadership

• Business Development
• Human Resources
• Marketing
• Risk Management

Credit liaison to American Express Executive Consumer Relations. Assist in identifying, addressing and communicating resolution steps for cardmember complaints, stemming from adverse actions taken by the American Express Credit Department.