Highly skilled professional computer technician with strong interpersonal, leadership, and management skills. Creative, ambitious, resourceful, loyal and results driven.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	10/2006 - Present
Geek Squad	(Confidential)	10/2002 - 10/2006
Staples	(Confidential)	4/2002 - 10/2002

SCHOOL	MAJOR	YEAR	DEGREE
Harvard University	Government	2007	Bachelor Degree

Highlights:

Lead Technician Circuit City Firedog, Boston, MA 2006-present Training and managing technicians how to repair computers, and following standard operating procedure for repairs. Evaluate progress by individual technicians, and using feedback to assist them in their development. Perform accurate and timely diagnosis of computers, providing feedback and best course of action to correct problems as well. process warranty repairs paperwork, parts, and repairs. Lead Technician Best Buy, Geek Squad Boston, MA 2002- 2006 Perform accurate and timely diagnosis of the customer’s computer, and provide a synopsis of the problems and the best course of action to correct the anomalies. Inspecting returned merchandise for damage or defect, diagnosing problems and forwarding to the appropriate internal or vendor service facility. Office Equipment Associate, Staples Inc., Leominster, MA 2002 Assisted customer’s to buy computer and office electronics equipments, and to provide both in- store and phone support regarding electronics usage. Rung out electronics sales at check-out, helped customers with internet purchases and restock shelves.

Companies I like:

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P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Administrative Management

Presently lead a team of four technician. Involved in company's innovation team that affects the live of forty-three thousand associates nationwide.