Human Resource Opportunity

Industry:	Accounting & Finance
Occupation:	Financial Analyst
Highlights:	•Master of Business Admininstration concentration Human Resources•Bachelor of Arts degree in Organizational Management •10 Years Customer Service & Management Experience (managed 15-20 Customer Advocates)•3 Years of experience in portfolio management and analysis, all phases of administrative, and operational management involving investments, accounting and capital projects.•Effective employee supervision including training, evaluation, motivation, team building and employee development•Customer service principals, practice and call center management•Ability to direct complex projects from concept to fully operational status•Goal-oriented individual with strong leadership skills•Organized, highly motivated, and detail-directed problem solver•Proven ability to work in unison with management, staff, and board of directors
Ideal Companies:	AT&T, Lowden & Associates, ERNST & YOUNG, Georgia System Operation Corporation, ADP, Center for Disease Control (CDC)
Education level:	Master
Will Relocate:	Yes
Location:	Kenner, LA

•Managed over $1M in balanced General Obligation Debt for more than 20 Bonds and loans issued by the City of Atlanta. •Manages and obtains data necessary to generate reports, presentations, graphics, forms and other documents used to demonstrate information flow and productivity survey results. •Develop, prepare, and process the annual budget, budget forms and calculations. Creates financial spreadsheets, reports, and studies analysis. •Managed and completed analysis of bond issuance. Composes legislation to anticipate and appropriates bond proceeds of new bond deals and amends current bond deals. Completes journal entries to book the bond proceeds to the general ledger. •Produces annual budget exceeding $500K and forecast model on a departmental, business segment and consolidated basis working with functional department heads and senior management. •Completes monthly bank reconciliation, budget/forecasting at the end of each fiscal year, Organized a variety of financial records and information; maintains appropriate back-up documentation. •Audits, complies, calculates, and analyzes a variety of financial data. •Prepares reviews and submits a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies. •Evaluates a wide variety of debt structures. Administer debt management and issuance. Evaluates repayment ability of debt on bonds and other issues of City government to achieve and maintain target credit ratings. Calculates and maintains debt service schedules with the budget.

12/2004 - Present

(private)

Individual Contributor

• •Managed over $1M in balanced General Obligation Debt for more than 20 Bonds and loans issued by the City of Atlanta. •Manages and obtains data necessary to generate reports, presentations, graphics, forms and other documents used to demonstrate information flow and productivity survey results. •Develop, prepare, and process the annual budget, budget forms and calculations. Creates financial spreadsheets, reports, and studies analysis. •Managed and completed analysis of bond issuance. Composes legislation to anticipate and appropriates bond proceeds of new bond deals and amends current bond deals. Completes journal entries to book the bond proceeds to the general ledger. •Produces annual budget exceeding $500K and forecast model on a departmental, business segment and consolidated basis working with functional department heads and senior management. •Completes monthly bank reconciliation, budget/forecasting at the end of each fiscal year, Organized a variety of financial records and information; maintains appropriate back-up documentation. •Audits, complies, calculates, and analyzes a variety of financial data. •Prepares reviews and submits a variety of reports, reconciliations, work papers, communications, schedules, tables, and/or statements to and from internal departments, financial institutions, and external agencies. •Evaluates a wide variety of debt structures. Administer debt management and issuance. Evaluates repayment ability of debt on bonds and other issues of City government to achieve and maintain target credit ratings. Calculates and maintains debt service schedules with the budget.

11/1999 - 8/2004

SBC/Ameritech

Manager

• •10 Years Customer Service & Management Experience (managed 15-20 Customer Advocates) •Effective employee supervision including training, evaluation, motivation, team building and employee development •Customer service principals, practice and call center management •Ability to direct complex projects from concept to fully operational status •Goal-oriented individual with strong leadership skills •Organized, highly motivated, and detail-directed problem solver •Proven ability to work in unison with management, staff, and board of directors •Provide quality customer service by assisting customers through implementing their requested phone service with well developed interpersonal skills. Professionally respond and react quickly and appropriately to resolve or escalate service orders when needed. •Supported sales force with service order issuance on high end products and services such as ADTSE, BASE RATE, DID, DS1, CENTREX, and PBX which generated over $500,000 in revenue. •Managed up to 98 national multimillion dollar accounts such as Manpower, Kimberly Clark and Cintas just to name a few. •Project managed service request for Authorized Distributors and customers with multi-billing locations. •Coordinated technician visits for service installation, established, relocated and updated telecom service and administered multiple complex calling plans and related features.

2007

Master Degree

Strayer University

• MBA concentration HR

2003

Bachelor Degree

Concordia University

• Organizational Mangement

Skill	Rating
P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership