Highly motivated and individual professional with a focus on customer relations, leadership, mentoring and continuous improvement initiatives

COMPANY	POSITION HELD	DATES WORKED
Greenlee, A Textron Company	(Confidential)	3/2006 - 4/2007
Callaway Golf	(Confidential)	7/1995 - 8/2005

SCHOOL	MAJOR	YEAR	DEGREE
University of Phoenix	Technology Management	2000	Master Degree
Fordham University	Communications	1993	Bachelor Degree

Highlights:

?Responsible for multi-million dollar budget?Negotiated telecom services, saving Callaway Golf over $250,000 from exposed billing errors?Managed Information Security, saving Callaway Golf $500,000 in losses?Strategic Planning of telecommunications projects – incorporated half million dollars in hardware/software upgrades to deploy VoIP?Achieved Greenbelt certification for Lean Six Sigma Program – realized $25,000 soft savings. Championed 2 additional Greenbelt projects – realized $50,000 hard savings.?Proven success in developing and mentoring Customer Service Representatives and creating a cohesive team.

Companies I like:

Qualcomm, Callaway Golf, Genentech, GreatCall (Jitterbug)

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• Customer Relations
• Continuous Improvement

Obtained Six Sigma Lean Greenbelt Certification-saved Company in over $75,000 in hard/soft savings; Managed Information Security, saving Callaway Golf $500,000 in losses