I am motivated and have high expectations of myself. Highly resourceful

Highlights:

Margaret T. Montemarano 13031 Dunhill Drive Fairfax, Va. 22030 703-968-2884 MONTEDO@MSN.COM SUMMARY OF EXPERIENCE Twenty two years of experience in the retail industry specializing in management, human resources and training. Expert in turning around inefficient organizations, improving morale and elevating overall sales and efficiency. I am able to implement policy and direction that drives operational excellence and achieves greater levels of customer satisfaction. I am experienced in administering policies and procedures, as well as maintaining benefit records, store budgets and controls. At this time I am seeking a change in career to a position behind the scenes in retail or a role in supporting company operations in another field. Relevant EXPERIENCE BJ’S Senior Operations Manager Jul 2005-May 2006 I was responsible for overseeing all functional operations of a $ 55 million per year facility. By implementing effective performance controls, and contracting facility repairs and upgrades. I ensured store expenses were accurately controlled. I oversaw all human resource activities, to include hiring and promoting staff. I conducted reviews and administered corrective measures for a staff of over 90 hourly employees and 4 mid-level salaried managers. My personal intervention raised the internal audit scores of the low 70’s to the mid 90’s a mark that was well above the average score. Accomplishments • Improved the front line efficiency and raised point of sale capability by over 300% • Raised internal food preparation and sanitation audit scores from the low 70s to the mid 90s, resulting, for example, in sales increase of 16% in the food court alone. Due to my efforts these were the highest scores the store had ever received • Based on my performance, I received an 8.6% salary increase four months after starting with BJ’s and was subsequently chosen to participate in the General Manager in Training program.. Marshalls Multiple locations Store Manager Apr 1994-Feb 2005 Assistant Store Manager/Operations Manager Apr 1990-Mar 1994 As Store Manager, I managed several especially challenging Marshalls retail stores over an 11 year period, with annual Gross Sales ranging between $5 million to $14.7 million annually. On each occasion, I excelled and was selected to manage a specific store for the purpose to correct an operationally defective and inefficient environment. My reputation as a “turn –around specialist” enabled me to focus on improving human resource situations and operational excellence. I wrote evaluations for multiple levels of salaried managers and participated in hiring an exceptional line of managers. I was instrumental in promoting hourly associates into managerial positions within my stores and district. I was recognized for attention to detail, building team spirit and identifying and resolving root causes of store issues. As Assistant Store Manager I incorporated open door policies, addressed poor performance and improved operational conditions. I was responsible for timely evaluations of hourly associates, staffing to meet store needs, and terminations. I was chosen to train the district on a newly automated payroll system. Accomplishments • Increased sales within each of my stores, resulting in achieving the ”Store of the Year Award” Sales - increases ranged from 5% to 14.5% • Reduced turnover from highs of 40% to the low teens. • Received awards for Operational Excellence, Markdown Compliance, and all Key Performance Indicators. • Promoted several associates to mid-level operations management positions, as well as several others to merchandise managers and coordinators. • One of the hourly associates I sponsored is now an exceptional store manager, one of the most accomplished managers in the Marshalls organization. • I improved stockroom conditions to support 24 hour turnover; well above average store performance. Bradlees April 1984-December 1989 Human Resource/Trainer/Department Manager Customer Service Manager Bradlees grossed $24 million in sales per year. I started as a cashier and, within several months, worked my way up to Store Trainer. I was then promoted to a Department Manager, having domestics and housewares as my primary responsibility. I was recognized for attention to detail in all areas, ranging from the orientation and training of new hires, to the organization of the sales floor and stockroom. I was promoted again to the Customer Service Manager, running the front end of the building and overseeing as many as 118 employees covering register, layaway and customer service areas. Accomplishments • Raised my department’s sales 11% within just a six month period • Improved stockroom conditions and cleanliness, mirroring the sales floor and far exceeded the average store conditions. • Improved the quality of training for front line cashiers, layaway employees, and customer service employees which resulted in reducing voids and shortages while simultaneously elevating customer satisfaction. • Reduced turnover from 38% to 17% Margaret T. Montemarano 13031 Dunhill Drive Fairfax, Va. 22030 703-968-2884 MONTEDO@MSN.COM SUMMARY OF EXPERIENCE Twenty two years of experience in the retail industry specializing in management, human resources and training. Expert in turning around inefficient organizations, improving morale and elevating overall sales and efficiency. I am able to implement policy and direction that drives operational excellence and achieves greater levels of customer satisfaction. I am experienced in administering policies and procedures, as well as maintaining benefit records, store budgets and controls. At this time I am seeking a change in career to a position behind the scenes in retail or a role in supporting company operations in another field. Relevant EXPERIENCE BJ’S Senior Operations Manager Jul 2005-May 2006 I was responsible for overseeing all functional operations of a $ 55 million per year facility. By implementing effective performance controls, and contracting facility repairs and upgrades. I ensured store expenses were accurately controlled. I oversaw all human resource activities, to include hiring and promoting staff. I conducted reviews and administered corrective measures for a staff of over 90 hourly employees and 4 mid-level salaried managers. My personal intervention raised the internal audit scores of the low 70’s to the mid 90’s a mark that was well above the average score. Accomplishments • Improved the front line efficiency and raised point of sale capability by over 300% • Raised internal food preparation and sanitation audit scores from the low 70s to the mid 90s, resulting, for example, in sales increase of 16% in the food court alone. Due to my efforts these were the highest scores the store had ever received • Based on my performance, I received an 8.6% salary increase four months after starting with BJ’s and was subsequently chosen to participate in the General Manager in Training program.. Marshalls Multiple locations Store Manager Apr 1994-Feb 2005 Assistant Store Manager/Operations Manager Apr 1990-Mar 1994 As Store Manager, I managed several especially challenging Marshalls retail stores over an 11 year period, with annual Gross Sales ranging between $5 million to $14.7 million annually. On each occasion, I excelled and was selected to manage a specific store for the purpose to correct an operationally defective and inefficient environment. My reputation as a “turn –around specialist” enabled me to focus on improving human resource situations and operational excellence. I wrote evaluations for multiple levels of salaried managers and participated in hiring an exceptional line of managers. I was instrumental in promoting hourly associates into managerial positions within my stores and district. I was recognized for attention to detail, building team spirit and identifying and resolving root causes of store issues. As Assistant Store Manager I incorporated open door policies, addressed poor performance and improved operational conditions. I was responsible for timely evaluations of hourly associates, staffing to meet store needs, and terminations. I was chosen to train the district on a newly automated payroll system. Accomplishments • Increased sales within each of my stores, resulting in achieving the ”Store of the Year Award” Sales - increases ranged from 5% to 14.5% • Reduced turnover from highs of 40% to the low teens. • Received awards for Operational Excellence, Markdown Compliance, and all Key Performance Indicators. • Promoted several associates to mid-level operations management positions, as well as several others to merchandise managers and coordinators. • One of the hourly associates I sponsored is now an exceptional store manager, one of the most accomplished managers in the Marshalls organization. • I improved stockroom conditions to support 24 hour turnover; well above average store performance. Bradlees April 1984-December 1989 Human Resource/Trainer/Department Manager Customer Service Manager Bradlees grossed $24 million in sales per year. I started as a cashier and, within several months, worked my way up to Store Trainer. I was then promoted to a Department Manager, having domestics and housewares as my primary responsibility. I was recognized for attention to detail in all areas, ranging from the orientation and training of new hires, to the organization of the sales floor and stockroom. I was promoted again to the Customer Service Manager, running the front end of the building and overseeing as many as 118 employees covering register, layaway and customer service areas. Accomplishments • Raised my department’s sales 11% within just a six month period • Improved stockroom conditions and cleanliness, mirroring the sales floor and far exceeded the average store conditions. • Improved the quality of training for front line cashiers, layaway employees, and customer service employees which resulted in reducing voids and shortages while simultaneously elevating customer satisfaction. • Reduced turnover from 38% to 17%

Companies I like:

Companies that are growing, newly merged, and have growth potential.

Margaret T. Montemarano 13031 Dunhill Drive Fairfax, Va. 22030 703-968-2884 MONTEDO@MSN.COM SUMMARY OF EXPERIENCE Twenty two years of experience in the retail industry specializing in management, human resources and training. Expert in turning around inefficient organizations, improving morale and elevating overall sales and efficiency. I am able to implement policy and direction that drives operational excellence and achieves greater levels of customer satisfaction. I am experienced in administering policies and procedures, as well as maintaining benefit records, store budgets and controls. At this time I am seeking a change in career to a position behind the scenes in retail or a role in supporting company operations in another field. Relevant EXPERIENCE BJ’S Senior Operations Manager Jul 2005-May 2006 I was responsible for overseeing all functional operations of a $ 55 million per year facility. By implementing effective performance controls, and contracting facility repairs and upgrades. I ensured store expenses were accurately controlled. I oversaw all human resource activities, to include hiring and promoting staff. I conducted reviews and administered corrective measures for a staff of over 90 hourly employees and 4 mid-level salaried managers. My personal intervention raised the internal audit scores of the low 70’s to the mid 90’s a mark that was well above the average score. Accomplishments • Improved the front line efficiency and raised point of sale capability by over 300% • Raised internal food preparation and sanitation audit scores from the low 70s to the mid 90s, resulting, for example, in sales increase of 16% in the food court alone. Due to my efforts these were the highest scores the store had ever received • Based on my performance, I received an 8.6% salary increase four months after starting with BJ’s and was subsequently chosen to participate in the General Manager in Training program.. Marshalls Multiple locations Store Manager Apr 1994-Feb 2005 Assistant Store Manager/Operations Manager Apr 1990-Mar 1994 As Store Manager, I managed several especially challenging Marshalls retail stores over an 11 year period, with annual Gross Sales ranging between $5 million to $14.7 million annually. On each occasion, I excelled and was selected to manage a specific store for the purpose to correct an operationally defective and inefficient environment. My reputation as a “turn –around specialist” enabled me to focus on improving human resource situations and operational excellence. I wrote evaluations for multiple levels of salaried managers and participated in hiring an exceptional line of managers. I was instrumental in promoting hourly associates into managerial positions within my stores and district. I was recognized for attention to detail, building team spirit and identifying and resolving root causes of store issues. As Assistant Store Manager I incorporated open door policies, addressed poor performance and improved operational conditions. I was responsible for timely evaluations of hourly associates, staffing to meet store needs, and terminations. I was chosen to train the district on a newly automated payroll system. Accomplishments • Increased sales within each of my stores, resulting in achieving the ”Store of the Year Award” Sales - increases ranged from 5% to 14.5% • Reduced turnover from highs of 40% to the low teens. • Received awards for Operational Excellence, Markdown Compliance, and all Key Performance Indicators. • Promoted several associates to mid-level operations management positions, as well as several others to merchandise managers and coordinators. • One of the hourly associates I sponsored is now an exceptional store manager, one of the most accomplished managers in the Marshalls organization. • I improved stockroom conditions to support 24 hour turnover; well above average store performance. Bradlees April 1984-December 1989 Human Resource/Trainer/Department Manager Customer Service Manager Bradlees grossed $24 million in sales per year. I started as a cashier and, within several months, worked my way up to Store Trainer. I was then promoted to a Department Manager, having domestics and housewares as my primary responsibility. I was recognized for attention to detail in all areas, ranging from the orientation and training of new hires, to the organization of the sales floor and stockroom. I was promoted again to the Customer Service Manager, running the front end of the building and overseeing as many as 118 employees covering register, layaway and customer service areas. Accomplishments • Raised my department’s sales 11% within just a six month period • Improved stockroom conditions and cleanliness, mirroring the sales floor and far exceeded the average store conditions. • Improved the quality of training for front line cashiers, layaway employees, and customer service employees which resulted in reducing voids and shortages while simultaneously elevating customer satisfaction. • Reduced turnover from 38% to 17%