2001/Present Staples Corporation of Framingham, MA Operations/Sales Manager My primary purpose is the constant reinforcement of the behaviors that result in Managers and Associates delivering extraordinary customer service. Effectively coordinating and managing all store operations / sales activates, including developing relationships with outside sales representatives to ensure internal and external customer satisfaction, and exceeding budgeted sales and profits. In addition to inventory management, backroom facility maintenance, front end and the money room. Actively develop and maintain a team approach in the day to day management of all store associates. Develop associates using coaching and observation tools, provide feedback that will result in improved performance. 1992/2001 Accent Press in Dedham, MA General Manager All aspects of management and production, as well as training and all corresponding H.R. issues within the company. I consistently monitored production and inventory to keep our profits up and our expenses down. In addition to filling in when the company was thinning out our production staff. 1986/1992 Ye Old Print Shop; Franklin, MA Assistant Manager My duties included interfacing with customers with regard to printing orders as well as all facets of customer service. I also did all the printing production from ordering stock, pre press, printing and finishing. 1982/1986 United States Marine Corps; Corporal/E-4 Upon graduating “Boot Camp” meritoriously from Paris Island, SC., my Military Occupational Specialty was Field Radio Operations. My final duty station was MDCEC Quantico, VA; “The Basic School”, there I was an Officer Candidate Instructor to Lieutenants entering the Marine Corps. Part-time Employment: 1992/1996 Auto Zone Inc, Norwood, MA I was a Diagnostic Specialist as well as providing outstanding customer service. Inventory management and control. Adding other associates in training for improved customer service. Installation of wipers, batteries and bulbs. 1996/2001 Advance Auto Parts, Brockton, MA Parts counter sales, helping customers diagnose a problem so they purchase the right part. Inventory management and control. Adding other associates in training for improved customer service. Installation of wipers, batteries and bulbs.

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