A retail department manager, experienced in sales/facilities management, training, customer service, and a sales professional with extensive experience in consultative sales in a variety of settings. Effective at working to improve levels of customer satisfaction, productivity, sales growth, and achievement of performance objectives. Background includes a Bachelor of Arts in Education with several years teaching experience at high school level.

COMPANY	POSITION HELD	DATES WORKED
Staff Management, A Seatoncorp Company	(Confidential)	10/2006 - 4/2007
Citizens Bank	(Confidential)	7/2005 - 8/2006
Sears, Roebuck and Company	(Confidential)	9/2002 - 7/2005
Mitchell Auto Group	(Confidential)	4/1996 - 9/2002

SCHOOL	MAJOR	YEAR	DEGREE
Westfield State College	Education	1977	Bachelor Degree
Agawam High School	College Prep	1973	High School/GED Degree

TYPE	TITLE	URL	DESCRIPTION
Book	BNet	media url	Business References and Resources site.
Website	Masslive.com	media url	News, Business references.

Highlights:

Companies I like:

Automotive Sales/Service Companies/Dealerships, Retail department/Specialty Stores, Staffing Companies, Banking,

Sales Interpretation
P&L responsibilities
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Software Implementation

• Manager
• Service Manager
• Sales Manager
• Automotive
• Retail
• Banking
• Operations Manager
• Account Management
• General Manager

Responsible for managing the onsite service team, overseeing all staffing and employee operations. Managed day-to-day interaction with client; daily information flow, problem solving, process improvements, general reporting, and direct supervision of office team. Handled client’s staffing order requests and changes, monitored associate relations, communications, and conducted investigations. Evaluated performance and coached associates, made hiring/firing/layoff decisions, generated schedules, supervised payroll, and invoicing. Provided site reports to Director level such as forecasting, trend analysis, recruiting, and strategic planning. Developed and implemented associate, and departmental action plans toward achievement of projected business goals.