Dedicated senior customer care manager with exceptional leadership, team building, and communication skills.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	(Confidential)	1/2001 - Present

SCHOOL	MAJOR	YEAR	DEGREE
Simmons College	Psychology	1993	Bachelor Degree

Highlights:

Have been a long term employee (6.5 years) for my current company.

Companies I like:

HP, United Healthcare

P&L responsibilities
Presentation
Ecommerce Strategy and digital marketing channels optimization - SEO, SEM, email, affiliates - for high-profile accounts.
Technology Solutions
Sales Support
Software Implementation
Requirements Analysis & Specification
Leadership

• customer service
• account management
• customer care
• client services

Currently interact with sales and finance to ensure sales is aware of upcoming renewals. Assist in helping out the bottom line by ensuring our CRM system is up to date and former customer data is deleted.