Following the methodologies and processes incorporated by successful customer relationship management (CRM) deployments I excel in customer service and client acquisition through proper management of expectations. My background is founded on consultative approach to sales, account management and service delivery. Among my roles, responsibilities included account management, project management, marketing strategies (including development of collateral) and execution, business development, service and support and contract management all while achieving revenue and quarterly business objectives. With these successes came increased account base, larger revenue responsibility and broader territories. My personality enables me to quickly establish rapport with clients and colleagues. I follow a work ethic of treating people with respect, listening carefully, attaining buy-in when needed, holding people accountable, complimenting others on work done well and seeking constructive criticism when improvement is necessary.

COMPANY	POSITION HELD	DATES WORKED
Quilogy	(Confidential)	1/2007 - 6/2007
Reuters	(Confidential)	1/2004 - 12/2006

SCHOOL	MAJOR	YEAR	DEGREE
University of Evansville	Kinesiology/Athletic Training	1996	Bachelor Degree
Southern Illinois University at Edwardsville	Education	1993	Bachelor Degree

Highlights:

- Created CRM project pipeline worth $1.5M from scratch in six months. - Beginning with 275 accounts worth $1.7M, grew and inherited a total account base of 500+ clients worth $3.8M in market data terminal subscribers. - Reviewed current client portfolio, evaluating targets for upgrades, product migrations and infrastructure improvements. - Collaborated and consulted on best practices. - Top Loan Officer, June 1998; Ace Mortgage Funding. - Top Account Executive, October 2000; Minolta Business Solutions.

Companies I like:

Microsoft, Reuters, Thomson, Bloomberg, Fidelity, HP, Lexmark, IBM, Tech Data, Ingram Micro, CDW, Nike, Oakley, Tyco,

• Account Management
• Project Management
• CRM
• Analyst

- Beginning with 275 accounts worth $1.7M, grew and inherited a total account base of 500+ clients worth $3.8M in market data terminal subscribers. - • Awarded broader territory from New York tri-state region to national coverage. • Develop new business through prospect recruitment, grow market share within existing client base and displace competitors. - Achieved 100% attainment of quarterly business campaigns and objectives.