Description
IT PROFESSIONAL with over 30 years of experience in Mainframe and Client/Server environments. Proficient in both PC technical support and help desk analyst roles. Provided both primary and secondary levels of support Experience working in large high volume call environment Experience in documenting standards and procedures Provided user training, development and support Implemented cost and efficiency improvements Leadership and supervision of production processing
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Kemper Corporate Services | Desktop Analyst | 3/2011 - 8/2019 |
| It Professional Customer Service Center | Saint Louis University | 2/2005 - 12/2010 |
| Saint Louis University | Help Desk, Its Call Center | 7/2004 - 1/2005 |
| Syllogisteks | Consultant | 1/2004 - 1/2004 |
| Wanforce Technologies Corporation | Major Account Executive | 1/2003 - 1/2004 |
| The Premcor Refining Group | Senior Operations Specialist/Senior Technical Support Analyst Production Control Analyst Computer Operator Computer Operator | 1/1997 - 1/2002 |
Accomplishments
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