A vigorous, accomplished, and resourceful IT Strategist with a creative flair and substantial success in driving revenue and profitability in the IT sector-adept at completing various IT projects well within budgetary limits and possessing expertise in installing reliable and secure operating systems from start to finish. Strong and proven ability to develop and lead teams to success, educate clients and business partners on market trends, and formulate customized client solutions. Consistently exceeds targets, cultivates, and maintains trusted relationships with key strategic stakeholders, and is committed to customer service excellence. ABM-Air Serv, Atlanta GA (Jul 2016 - Oct 2020) Manager, IT Implementation and Support Key Achievements * Provide leadership and direction to IT Implementation and Support team for ABM field offices, ensuring the team has clarity on specifically set objectives * Spearhead team to oversee severe cases to triage and resolve crises while engaging peers, business partners, upper management, and executives in the process * Execute IT initiatives timeously while adhering to budgetary constraints * Instrumental in attaining the company's financial goals by identifying savings of 5% in the wireless billing system * Provide support on IT related matters including innovative technology strategies, system updates, internal/external end-user challenges, and development of applications * Maintain a functional, effective, and secure IT network, complying with Federal and State regulatory statutes * Coordinate with key stakeholders to ensure consensus, approval, and the successful performance of proposed solutions * Align technology employments with technology capability roadmaps via Agile * Manage third party resources while also negotiating with vendors during installation of clients' hardware and software systems * Seek, build, and sustain professional relationships with internal and external customers/stakeholders * Participate in company-wide collaborations to develop new systems and improve existing programs and technology
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