PROFESSIONAL EXPERIENCE Dynamic and growth-focused program Client Experience Manager 01/2020 - 04/2020 Contract Consultant- Technical Producer 04/2020 - Present manager with over 5 years of experience in Abilitie Austin, Tx client facing and cross functional team Leadership Development collaboration. Passionate about leading teams and improving processes with Stewardess of problem solving, data analytics, innovative efficiencies, process and system expertise in all facets of leadership creation, and lead communicator with facilitators and client stakeholders. Served as team-oriented Client Experience Manager to own the client and participant experience of development, corporate training, operational Abilitie's flagship learning and development experiences that are delivered to Fortune 500 leadership, project execution, and change clients around the world. management. Exceptionally adept in crafting * Within three months implemented processes to service the largest revenue client solutions that optimize processes, around the world and sped up the client delivery return by 120% productivity, potential, and profits. Keen eye * Supported the client experience team to deliver custom training experiences in 35 different countries for business and personnel development * Cross-functionally worked with engineering, sales and marketing, and operations with demonstrated capacity in building to make the client experience come to life relationships with clients, staff, and * Worked directly with the CEO and VP of Engineering to create automations, stakeholders. Articulate communicator, configurations, integrations, and process improvements for all simulations, and Strategically grew clients and engagement while minimizing customer churn which includes a healthy balance of program design and sales. * Innovative Leadership Development * Reported directly to the VP of Operations. Provided data analytics and thought leadership with all programs with an emphasis on Virtual programs. Which * Operational & Change Management involved excellent client communication, consultative selling, problem-solving, * Full Life Cycle Project Management and organizational skills * Supervision & Professional Development * Understood and translated business strategy into an aligned portfolio of * Cross-Functional Team Leadership programs and projects across clients * Process & Productivity Improvements * Managed portfolio-level activities globally like change management, program strategy reviews, and planning processes * Talent Acquisition & Management * Led continuous improvement of methodologies, standards, tools and processes * New Business Development * Leveraged data to assist with identifying trends and opportunities for optimizing * Client & Stakeholder Relations use of resources and increasing quality of work execution * Sales & Account Optimization * Ensured SLAs were met and processes were running optimally to create a great customer experience * Mergers / Acquisitions / Transitions * Ensured integrity of operating model was maintained through audits and QC * Integrations/ Configurations/ SAP review * Oversaw performance of team to ensure consistency of high quality delivery

Highlights:

• Acquisitions
• Balance
• Business Development
• Business Strategies
• Business Strategy
• Change Management
• Corporate Training
• Cross-functional Team Leadership
• FACETS
• Full life cycle