Description
Include: Driving highly successful start-up and / or turnaround operations. Generating the highest volume grand opening in a company's history. Continually achieving record-breaking customer survey results for employers. Developing strategies to recruit, hire, and train staff using a team-centric approach. Establishing a new location for a top retailer and recruiting 600+ newly hired employees. Leading teams by example and with ethics and integrity to get the job done right the first time. Analyzing sales trends to develop a new strategy to liquidate outdated merchandise and boost sales by 30%, including designing a method to increase customer satisfaction and quickly respond to requests. * Developing customer follow-up protocols to maximize quality, repeat re-orders, and communications. * Turning around several failing departments to generate up to a 420% increase in volume within 2 years. * Turning around a previously profitable division on a 2-year downward spiral and working to re-build customer relations, implement policy changes, and achieve a return to profitable status within 6 months.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Rocky Mountain Brake Supply Inc. | Nevada Operations Manager | 1/1992 - 1/2017 |
| Tri North Department Stores Inc. | Retail Store Manager | 1/1989 - 1/1991 |
| Shopko Stores | Retail Store Manager | 1/1986 - 1/1989 |
| Idaho Department Stores | Retail Store Manager | 1/1982 - 1/1986 |
Accomplishments
Highlights:
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