Five years' experience managing customer service for clients to financial advisors/brokers. Twelve years' experience in securities consistently servicing clients and financial advisors Five years' experience in banking, premier banker, consistently exceeding sales goals, communicating with bank customers. Fifteen years' experience coaching college students in public speaking and teaching communication skills. Five years' experience managing consumer relationships, developing and training customer service teams in medical insurance, negotiated conflicts between departments and managers improving customer service, plus additional tasks, such as preparing presentations for executives. One-year experience managing project, Commitment to Excellence, to improve customer experience, ensure customer groups remain with the firm, and improving profitability, such as creating a customer service team answering phoned from customers., hiring and training. Two years' experience prioritizing and managing two academic journal publications as a graduate student. Seven years' experience in analyzing sales data and handling aspects of merchandize distribution and inventory of shipping between retailer distribution centers and shippers for retailer. Employee history
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