WORK EXPERIENCE | PROFESSIONAL GENERAL MANAGER * Management West Coast Living/Thomasville Furniture / 1999 - Present * Sales * Opened high-volume furniture store and grew it into a successful * Customer Service operation that generated over $5 million in annual sales. * Training * Worked closely with designers and construction staff to build the * Marketing store. * Public Relations * Recruited, supervised, mentored and evaluated a team of 14 * Inventory Control interior designers. * Provided specialized training on inside/outside sales, | TECHNICAL presentations, products, customer service and order processing. * Microsoft Word * Managed accounting duties, daily deposits, weekly sales reports, * Microsoft Excel workers' compensation, and all customer service issues. * Microsoft Outlook * Maintained store inventory, stocked the sales floor, and created * Windows / Mac OS effective merchandise displays. * Teamed with the Distribution Center and 4 other stores to coordinate deliveries. * Engaged in extensive selling to promote the store, and marketed the store to commercial accounts, including apartments and condominiums. * Provided content for weekly articles on the company website and arranged for products to be featured in magazines such as Décor, Good Housekeeping and Furniture Today, the television show Extreme Home Makeover, and films including Gone Girl. * Store was recognized as West Coast Living/Thomasville's Top Profit Margin Store for 10 consecutive years. * Selected by corporate management to review and evaluate other company stores regarding sales techniques and employee retention. GENERAL MANAGER Homestead House Fine Furniture / 1998 - 1999 * Turned around an underperforming store by implementing an improved corporate culture, selecting new staff, and redesigning the 41K sq. ft. showroom. * Trained and supervised a staff of 12 sales associates/designers. * Increased sales from $2.3M to $3.5M within first six months. DISTRICT MANAGER Krause's Sofa Factory / 1995 - 1997 * Oversaw 5 Orange County stores, selected and coached store managers, and conducted weekly evaluations of each store. * Awarded "Manager of the Year." * Opened a prototype store in Torrance that was later launched nationwide.

Highlights:

• Accounting
• Apple MacIntosh Operating System
• Compensation
• Construction
• Customer Service
• Deposits
• Distribution
• Evaluate
• Housekeeping
• Information Technology