Veteran quality professional with experience leading continuous improvement initiatives that have delighted clients and resulted in a reduction in customer complaints and rework for key programs. This has been achieved through the thoughtful and strategic development and implementation of data-driven processes. I emphasize extensive training, strategic planning and creating a culture of interdepartmental collaboration where required employee participation in process development means everyone assumes personal responsibility for quality, but management bears ultimate responsibility.

COMPANY	POSITION HELD	DATES WORKED
(Confidential)	Quality Manager	11/2011 - Present
Rainforest Alliance	Account Manager and Lead Auditor	3/2008 - 11/2011

SCHOOL	MAJOR	YEAR	DEGREE
University of Minnesota	MS Natural Resources Science and Management	2007	Master Degree
St. John's University	Biology	2000	Bachelor Degree

TYPE	TITLE	URL	DESCRIPTION
Book	Six Sigma reference	media url	Reference site for Six Sigma tools.
Book	America Society for Quality site	media url	I reference this site for QMS tools and advice.
Book	Linkedin ISO 9001 Group	media url	I reference this site to keep up on the latest ISO 9001 developments.
Website	Jeremy Steil	media url	Linkedin Profile

Highlights:

Improving our processes and training on these updated process consistently leads to improvement in our employee performance, which leads to reduced spoilage and happier customers. Being present and active on the floor with the employees helps with ensuring the training sticks and helps with monitoring for verification of effectiveness. We have been many times called out by our most demanding customers for our high level of quality product and we take pride in knowing that the customers with the highest standards recognize the same in us.

Companies I like:

Medtronic, Amazon, Abbott, Kimberly Clark, Boston Scientific,

auditing
cross-functional teamwork
completing customer regulatory requests
CAPA/CAR process
Control Plan creation
PFMEA creation
ISO 9001
Document Control Management
data analysis
team leadership
multi-site QMS management
customer service
statistical analysis
EHS
equipment calibration and maintenance

• Continuous improvement
• auditing
• training
• CAPA
• ISO
• QMS
• PDCA
• customer onboarding
• GMP
• document control
• data analysis
• EHS
• FMEA

In charge of managing the annual QMS audit plan and implementation, process audits, external audits, internal and external CAPA/CARs, creation, updating, training on and control of all QMS and department documents, responding to and completing customer regulatory requests and requirements, participate in customer onboarding, initiate and lead cross-functional teams in process improvement activities, collect and analyze metrics data and track to see whether facilities are meeting objectives, lead quality management meetings.