Description
Provide support to nominated contacts and act as an interface between clients and other technical teams * Responding to application support escalations which involve troubleshooting moderate technical issues and resolving data/configuration issues * Collaborate with Product Management and Engineering to review software enhancements and provide design feedback * Work with application developers and our QA team to isolate customer issues * Monitor system health across our environment respond to any alerts from the system * Respond to support requests quickly and professionally using client ticket tracking system. * Support application deployment & Provide functional support * Ability to operate with minimal supervision * Customer focused with an understanding that both internal and external customers require you to meet their needs in a professional and understanding manner
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