Information Technology professional with experience in Tech Support, Problem Solving and Professional Communication, Customer Service/Build Customer Rapport and Leadership, Conflict Resolution. Completed logs and shift turnover reports. Ability to adapt in a dynamic work environment, learns quickly, solve problems and make decisions with minimal supervision. Experienced working on a technical help desk and working on large IBM Mainframe, knowledge of MVS/JES, TSO, CICS/IMS and VTAM as well as Data Entry skills. include: Going above and beyond the call of duty for the customer saving critical data from being deleted with-in the database. This saved the customer time as well as cost. Also, improved counting system for the organization which saved the organization time and cost.

Highlights:

Companies I like:

Federal Gov, Boeing, NGA West

• Computer Operator
• Help Desk
• Security
• MOS
• Distribution
• ADM
• Applications
• Batch Processing
• CICS
• Communication Skills