2: * * Kept accurate notes and improved communication between employees, resulting in a significant decrease in conflict resolution escalations * Developed relationships with employees and regular visitors, promoting an environment of camaraderie and increasing customer satisfaction surveys * Responded promptly to patient calls, allowing employees to maximize productivity. * Maintained professional appearance and attitude. * Improved office productivity by 5% by streamlining communication between departments * Ability to work well independently Solid verbal and written communications PROFESSIONAL WORK EXPEREINCE: SSI Lead Case Manager Fedcap/WeCare - NY, NY | 10/2016 - 11/2018 * Successfully completed SSI/SSD applications for HRA participants * Worked alongside physicians and medical team to structure the schedule. * Assisted with the coordination of work delegated between the front desk and the call center. * Provided hands on training to new and current employees looking to refresh skills. * Organized and scheduled appointments as necessary. * Accurately completed data entry of patient demographics, insurance information and health background. * Answer phones, take detailed messages and provide callers with information in a pleasant and professional manner. * Communicated any delays in appointment times. * Maintained clear communication with IT department and administrative staff to keep department running smoothly. * Adhered to HIPAA requirements. Recruiting Assistant Allied Barton Security Services - New York, NY | 04/2014 - 10/2016 * Full life cycle recruiting to include: sourcing, reviewing resumes, screening candidates * Assisted organization to meet monthly placement and outcome goals * Liaison between Recruiter and Human Resource Department * Prepared necessary documents and perform drug screening test for qualified candidates * Maintained strict confidentiality of all client and patient information

Highlights:

• Call Center
• Computer Aided Software Engineering
• Data Entry
• Full life cycle
• Health Insurance Portability And Accountability Act
• Insurance
• Recruiting
• Security
• Sourcing
• Surveys