Description
Experienced account manager, trainer, and technical support specialist. Ability to prioritize tasks and make decisions within established guidelines and policies. Strong organizational and time management skills. Able to explain technical information in a way that establishes rapport, persuades, and fosters understanding. Highly motivated and willing to go the extra mile to get the job done right the first time. Fast learner. Specific strengths and expertise in the areas of: Management & Time management People's skill Identified work process efficiencies Technical problem resolution Application training (custom and proprietary) Diffuse volatile situations Exceptional in maintaining positive clients/users relationship Exemplary problem-solving skills Project Manager Ability to identify problems and implement corrective processes. Worked well with high level executives and type A personality Responded to people who are uncooperative or highly stress
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| National Oil Well Varco | System Project Manager Backup Administrator | 6/2015 - 6/2015 |
| Shell Information Technology Intl. | Senior Technical Support Analyst | 9/2002 - 7/2005 |
| Getronics | Call Center Manager Call Center Supervisor Helpdesk Technician | 4/2001 - 9/2002 |
| British Petroleum | Provide Level I And Ii Technical Phone Support | 1/2000 - 4/1999 |
| Achema | Sales Manager | 1/2000 - 1/2000 |
| National Oilwell Varco | Software Purchase Project Manager | 1/2000 - 1/2000 |
Accomplishments
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