Knowledgeable in customer relationship construction and developing / monitoring procedures. * Proficiency in business analysis, personnel placement, and budgeting. * Skilled in team-building, coaching and personnel development. Strong track record for managing HR, regulatory compliance and conflict resolution. * Strength in conceptualizing and developing new effective programs and procedures. Franchise Consulting & Education Completion Program * 11/2017 - 12/13/2019 Successfully completed an extended business consultation and thereafter completed Bachelor's Degree with emphasis in Communications and Human Services (multicultural sociology). Completed December 13, 2019. President / Owner, iChills, St. Petersburg, FL * 5/2015 - 11/2017 Developed, grew and sold successful new concept store offering scoop ice cream, frozen yogurt with 50 toppings, and Italian ice. Directed store design, equipment, purchasing, accounting, HR and marketing. * Carved out profitable niche in competitive marketplace, reached break-even after only two months of operations, and within two years produced approximately 80% gross profit and over 25% net margins.

Highlights:

• Accounting
• Budgeting
• Business Analysis
• Coaching
• Compliance
• Construction
• Consulting
• HR
• Human Resources
• Monitoring