I am a technical professional who is driven to get the job done with the ability to develop and deploy IT plans and objectives that achieve strategic business goals and putting our customers at the center, and satisfying them to succeed financially. Extensive expertise managing risk and compliance, project management, integration of teams, and problem solving techniques resulting in increased productivity and efficiency. A collaborator and developer of relationships including a wide range of functional groups from colleagues expert in their field to senior management. The foundation of my experience is relationship management and technical knowledge. My passion is collaboration, team building / support and making a difference. My recent involvement included financial management and operations, Risk and Compliance, including Governance, Integration and project management, and partnership and business deliverables. Current Experience Business Systems Consultant 5 - ETI Product and Service Management 2015 to present 0 Experience developing partnerships and collaborating with other business units and function areas 0 Project Management experience. 0 Extensive years of 7+ years of business analyst experience, working with Cisco, vendors and business design 0 Ability to work effectively in a team and across all organization levels and adaptable and flexible when necessary » Customer service focus is key, including always responding in a timely manner ° Strong use of Microsoft products (Word, Excel, Outlook, Access and Project) 0 Organizational, prioritize and able to multitask » UAT testing and developing scripting is experienced 0 Excellent verbal and written skills, including documentation 0 Experience writing business requirements as well as leading business meetings Past Experience Enterprise Production and Technology Services (EPTS) Business Systems Consultant (STAR) May 1 2014 to 8/2015 My role is to gather understanding of the business groups that include the existing EPTS team members, Project Managers and Financial Consultants and to document gaps and ways to improve effectiveness and efficiencies among them. A matrix of subject content SME's would be included. I have also assisted staff when requested, which included determining line of business responsibilities for extranet circuit lines and allocation spreadsheets. INIE / DNIE costs, forecasts, etc. Recent responsibilities include performing a Business Management role with the Order Request Center tool (SharePoint), resolving issues in a timely manner and recently acquired the added role of providing Cisco estimates on the ORC's and with peer review from a Network Service Delivery team members.

Highlights:

• Local Area Network
• Microsoft Exchange
• Microsoft Windows
• Microsoft Windows 2000
• Pc
• Personal Computer
• Audit
• Compliance
• Licensing
• Blackberry