Highlights:
Innovative professional with 8+ years of advanced management proficiency. Responsible and administered over the operations and procedures within the business, special orders, cashiers, front end, shipping, receiving, deliveries will call, etc. Supervised a staff of 20-25 employees within the operational and customer service department. Managed a bookkeeping/vault and computer room. Duties included preparing and working daily and monthly reports such as discrepancy and accountability reports, Kronos, payroll, budgeting, operating forecasts, equipment maintenance and ordering, P&L management, inventory control, operational systems, staff scheduling and imports and exports. Performed human resource responsibilities, recruited, staffed and trained associates in customer service, coordinated interviews, orientations, and exit interviews for employees. Responsible for an average of 300 customer calls in a day through our call center. Resolved various issues for customers through assistance of Customer Care and the Help Line. Designed and Implemented employee incentive programs to increase productivity and customer satisfaction. In Focus Safety Captain that conducted readiness for ISO and weekly safety audits and meetings. Audited inventory records and created and worked the book and physical reports.
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