Mail-Out Trainer As a trainer it is essential to the overall success of the Mail-Out operation and the success of each individual assigned to the Mail-Out department. My goal is to ensure that each new or cross-trained employee fully understands the processes associated with Mail-Out and the expectations placed on each clerk. Furthermore I assist he/she in understanding the importance of quality and accuracy when mailing back sensitive documents submitted by the passport applicant. This goal is to be accomplish in two phases 1) the initial training and 2) follow-up and on going training. Training Responsible Training all new employees to ensure continued quality of customer service. Cross-Trained in Quality Control (QC) staff of Mail Open, Mail Out (QC) and Customer Service. For office procedures, and policies process improvement training Successfully trained staff in all guidelines, procedures and, policies while focusing on minimizing errors and generating superior results. Oversaw implementation of new procedures for processing Passport Application. Data Organization improved office organization through my training, by compiling data from before, and now as well as all the personal data and education I have gathered within the last 6 years of personal experience at the Charleston, SC Passport Center. Multitasking Demonstrated proficiencies in being to train more than one employee on the same or different task at hand. I am able to excel the minimum required for application production. Job Related Training I am known for my ability to develop and implement procedures, which improve individual and group effectiveness and productivity and relate well to people of diverse background and experi - ence levels. In essence, I am a well rounded professional who consistently meets, and exceeds established standard and objectives.

Highlights:

• Quality
• Quality Assurance
• Quality Control
• Filing
• Inventory
• Payroll
• Management
• Medical
• Oncology
• Nursing