Description
An astute, results-oriented leader with proven success of over 8 years in Process Management, System Implementation, Operations Management, quality Management, Customer Relationship Management & Team Management. Proficient at managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating new design solutions and ideas. Possess excellent interpersonal, communication and organisational skills with proven abilities in team management, customer relationship management and planning.
Work Experience
COMPANY | POSITION HELD | DATES WORKED |
---|---|---|
Airtel Digital Tv Ltd | Territory Service Manager | 12/2008 - 4/2011 |
Dishtv India Ltd | Sr.Customer Care Executive | 6/2007 - 12/2008 |
Spice Telecom Ltd | Sr.Customer Care Executive | 4/2006 - 6/2007 |
Hutch Telecom Ltd | Retention Executive (Team Leader) | 3/2003 - 4/2006 |