I am a professional who is experienced with working in fast paced environments that demand strong organizational, technical and interpersonal skills. I am trustworthy, ethical and discreet. I am committed to superior customer service. I am fully capable in interactions with individuals at all levels including management, peer-to-peer, training new hires and customers. I have the ability to learn quickly and efficiently. I am detail oriented, resourceful, able to multi-task effectively and work independently or in a team environment. Experience Highlights Administration Preformed Management Support duties for a large nation wide manufacturer and distributor. Coordinated and managed multiple projects with varying degrees of priority. Marketing management. Maintaining active and open communication with staff. Operation of a retail store with ownership mentality and motivation. Customer Service Interaction and education in the retail markets. Orchestrated special events, managed customer relations and provided exemplary service to all customers. Interactive customer interviews to elicit necessary information to accurately assist customers needs utilizing active listening skills. Built trust with customers to get them what they needed even if that meant sending them to another retailer for the right item. Management and Supervision Promoted quickly from assistant manager to store manager overseeing all operations including inventory, loss prevention, staffing, training, scheduling, human resources, corporate compliance, financial management, book keeping, profitability tracking, cost control, sales promotions, marketing, facility maintenance, district financial sales tracking, goal setting, customer service, community relations, vendor relations, trouble shooting, staff mediations, conflict resolutions, problem resolutions, district meetings, district staffing, shift coverage, stock balancing, store setup and housekeeping. Personnel Training, scheduling and recruitment. Ensuring health and safety standards were kept in compliance. Computer related training within the environment of a fast paste business. Trained and supervised all employees within the store location, helped open, train and hire for 23 other store locations throughout PA, NY and NJ.
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