Preparing daily workloads for staff and coordinating the daily allocation of work Motivating the team to achieve high standards and KPI targets Handling new client enquiries and acting as the face of the business Dealing with and resolving problems and issues Working with the sales and marketing team for improving user experience Mentoring and training the junior and new staff Monitoring and reporting on standards and performance targets Arranging and chairing weekly team meetings, focusing on targets and achievements Implementing new initiatives Applauding the team members to create a positive work environment Providing prompt and accurate information on individual performance Installing, managing and monitoring the application and database Resolving escalations in a timely manner Creating and managing Users, Profiles and Shared folders Managing and administering the online backup application (Prime Remote Backup, AppAssure and AhsayOBM) Day to day backups of projects under taken by the organization Coordinate hardware and software installations and upgrades to ensure work is performed in accordance with company policy. Recommends resolutions to complex matters of significance and coordinate the implementation of the approved course of action Supervised backup and disaster recovery operations Performed occasional off-hours and remote support Worked jointly with internal departments to develop accurate project timelines and required lead times Reporting the status of on-going and/or closed projects through a standard set of performance indicators

Highlights:

• Configure
• Connectivity
• Data Backup
• IDS
• Java Programming Language
• Microsoft Windows
• Mms (Unisys-Email)
• Monitoring
• Replication
• Security