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CHARLES M

Law Office Administrator - 20 Years of Experience

Occupation:

Law Office Administrator

Location:

Cypress, TX

Education Level:

Bachelor

Will Relocate:

YES

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Assessing and aligning stakeholders, capabilities, and resources to efficiently achieve complex objectives. Actions: Joined Andrew Kurth Kenyon and immediately began correcting daily system failures, updating technology, and fixing early-stage failures in a significant project. Analyzed and prioritized existing technologies and staff resources. Established rapport with initial office that experienced the botched implementation of the project (conversion to iManage DMS). Created detailed project plan that ensured an orderly implementation with extensive communication and included testing and lessons learned for successive office rollouts. Results: Eliminated major issues in later rollouts for multiple offices. Moved from 6 technology architectures with no one as expert to a Microsoft/Intel standard with the Help Desk certified at the MS Master Level and certified MS engineers. Achieved 99.999% uptime over 10+ years and estimated attorney time optimization of $30M+. Motivating, mentoring, and managing high-performing teams that are dedicated to organizational success. Actions: Have consistently developed and retained talent to ensure that people with the right skills and motivations to meet business needs are in the right positions. One colleague has remarked, ". .many of his team have grown professionally under his guidance (with very limited turnover, which also speaks to his leadership)." Results: Andrew Kurth Kenyon: reduced high turnover by reviewing team members' competencies relative to the technologies and making staffing adjustments most of the staff hired are still with the firm 3 employees were promoted to Directors and one became a VP at an institution of higher learning. Equifax: 2 team members were promoted within the Insurance Services Division, and 1 became a VP at a major oil company. PALICO: 3 team members were promoted within IT. EDS: trained 3 system engineers who were promoted to managers. Overcoming resistance, helping others accept new ideas, and successfully driving the implementation of needed changes.

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