Results oriented team player. Developed and lead large and small diverse, highly successful Call Centers, (including vendor call centers) offering customer service, sales, ordering, billing, collections and support teams. Developed and managed a full spectrum of residential, commercial/industrial and marketing programs, products and services. * Led implementation of Total Quality Program for Sales, Customer Service, Call Centers & Support teams. Result: * Contributed to the first non-Japanese company successful in receiving the coveted Deming Award for Total Quality. Extensive experience in training of quality teams, process improvement and policy deployment * Identified the need and developed automated representative scheduling and management reporting systems to stimulate employee development and productivity. Result: * Sales, Customer Service and Operations groups' productivity improved over 30%. System received national professional recognition (Edison Electric Institute) and adopted statewide. * Led marketing, sales, customer service, vendor and company call centers and support teams with multi-county and state responsibilities included headquarters and remote location management, field and inside sales and customer service and sales call centers, collections and support groups, with forecast, budget and profit/loss responsibilities. Result: * Increased revenues by over $350 million per year at one company, managed budgets of $5 million per year with continuous improvement of customer satisfaction results.

Highlights:

• Engineering
• Planning
• Services
• Customer Service
• Sales
• Billing
• Forecast
• Industrial Engineering
• Inside Sales
• Light Emitting Diode