* Successfully designed, developed and implemented formal onboarding program for Revenue Cycle Management team * Successfully designed, developed and implemented e-learning courses for Revenue Cycle Management team * Efficiently managed new lines business implementation projects including developing project schedules, documenting key milestones, coordinating software testing and training * Effectively implemented Sharepoint site for 50+ users in ambulatory clinics- facilitated multiple training sessions, served as liaison between clinics and call center to document issues, revised Sharepoint data as needed/requested by users * Successfully lead team of 25+ call center agents through multiple ambulatory clinic acquisitions - created documentation on key call center metrics, scheduling best practices, policies and workflows

Highlights:

• Customer Service
• customer service skills
• Accounts Receivable
• Acquisitions
• Adobe
• ALLSCRIPTS
• Applications
• Billing
• Call Center
• Centricity