Description
More than 7 years' successful experience in administrative assistance, customer service and support with recognized strengths in account maintenance, problem solving and troubleshooting, support staff, and planning/ implementing proactive procedures and systems to avoid problems in the first place. Possesses solid computer skills. Excellent working knowledge using all MicroSoft Windows systems, including XP Microsoft Excel, WordPerfect, Microsoft Word, Outlook, etc. Ability to train, motivate and supervise customer service employees. A team player, acknowledged as, "Total Quality Customer Service Professional. Knowledgeable in all phases of the Service industry. Possesses the ability to multi-task and works well under pressure, while continually maintaining a positive and influencing attitude.
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