Description
Technically astute application support analyst with extensive experience supporting enterprise-wide applications and infrastructure for global financial companies. • Advanced expertise in IT Incident and Problem management, continuity planning, call center operations, and 2nd-level technical support. • Hands-on experience with all phases of software development lifecycle, from concept development to UAT testing, implementation, and post-launch support. • Strong familiarity with all phases of mortgage loan process, with history of success serving as SME to technical teams with regard to business processes and financial products.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Bank Of America Corporation | Senior Production Services Lead | 5/2010 - 3/2016 |
| Bank of America Corporation | Sr Analyst - App Programming | 2/2005 - 5/2010 |
| Bank of America Corporation | Project Analyst | 6/2004 - 2/2005 |
| Bank of America Corporation | Team Associate | 10/2001 - 6/2004 |
| Bank of America Corporation | Loan Specialist (FHA & VA) | 1/2001 - 10/2001 |
| Bank of America Corporation | Compliance Analyst | 3/1998 - 1/2001 |
Education
| SCHOOL | MAJOR | YEAR | DEGREE |
|---|---|---|---|
| Appalachian State University | BUSINESS ADMINISTRATION AND MARKETING | 1993 | Bachelor Degree |
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