Seasoned customer service management professional with more than 15 years in sales and support. Skilled people motivator and problem solver. Adept at forecasting trends, making tactical decisions and leading successful operations. Respectable written communication skills with a motivational leadership style. Versatile Manager highly effective at conflict resolution, negotiation, and persuasive communication. Knowledgeable about quality assurance and training. Hardworking and reliable with an excellent attention to detail. Capable of leading, growing and motivating individuals to maximize levels of productivity, while forming a cohesive team environment. Accomplished in achieving demanding sales and customer satisfaction targets.

Highlights:

• Cobol Programming Language
• Human Resources Information System
• ISO
• ISO 9001
• Microsoft
• Microsoft Access
• Microsoft Office
• Oracle
• PeopleSoft
• Quality Assurance