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MICHAEL J

Help Desk Specialist - 20 Years of Experience - Near 80910

Occupation:

Help Desk Specialist

Location:

Colorado Springs, CO

Education Level:

Bachelor

Will Relocate:

YES

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Seeking a position within a dynamic corporate environment that demands high performance, maximum achievement and "above the line" leadership, whereas success/achievements leads to advancement utilizing my proven management/leadership skills, technical expertise, and superior work ethic to add value to your organization. skills Project manager IT Consultant ISSO (Information Systems Security Officer) Active Directory ACAS (Assured Compliance Assessment Solution Experience) Symantec Backup HBSS (Host Base Security Suite) Dameware Remote Client Desktop Remote Security Group Management File Share Folder Permissions summary of qualifications TS/SCI Security Clearance last used in 2016 (need adjudication process and sponsorship) IT Consultant for computing consultancy, technology consulting, and IT advisory Project Management with experience in SWOT Analysis and Collaboration with stakeholders Highly skilled System Admin, Cyber Security Liaison, and ISSO Technician offering 15+ Years' experience in telecommunication and Help Desk associate Active Directory, Security Groups Management, Symantec Backup and restore, File Share Folder Permissions Proficient in troubleshooting used to rapidly and cost-effectively resolve challenging technical issues in computer related and customer service area of operations Communication Technician, specialized in BMC Remedy Remote Desktop Dameware Hardware Software Applications Dameware Window OS PowerShell, Host Base Security Suite (HBSS) Demonstrates proficient and expert knowledge in tier 1 and 2 and 3 Desk Top support, Excellent customer service and oral and written communication skills Ability to work efficiently, effectively, and independently, Excellent time management and strong organizational skills, and ability to prioritize multiple tasks and anticipate potential problems Proficient in Desk Top Management Microsoft Office (Word, PowerPoint, Excel, Outlook) Core Competencies Orientated to provide excellent Customer/Client service such as Enterprise Service Desk, Medical Enterprise Service Desk, Department of Health Enterprise Service Desk * * * * * MICHAEL ANTHONY JOHNSON 2333 SPRING BLOSSOM DRIVE, COLORADO SPRINGS, CO. 80910, 719-352-8499, "J:\\Users\\SGS COMMAND GROUP\\Documents\\MIKE\\Mike Resume\\MICHAEL.JOHNSON81@US.ARMY.MIL" michaelaj90@gmail.com

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SCHOOL MAJOR YEAR DEGREE

North Central Institute General Studies 2003 Bachelor Degree
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Highlights:

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