Occupation:Application Support |
Location:Cherry Hill, NJ |
Education Level:Bachelor |
Will Relocate:YES |
Description
Comprehensive experience managing team of support engineers. Strong customer relationships and escalation management for mission-critical enterprise applications. Provide documentation for development on what, where, and how an issue manifests itself. Experience in rolling out a break-fix resolution after it has been tested and delivered. Used all Microsoft products to accomplish goals and meet SLAs.
Work Experience
| COMPANY | POSITION HELD | DATES WORKED |
|---|---|---|
| Quest Diagnostics | Senior Technical Support | 1/2017 - 1/2017 |
| Autonomy | Search Team Member | 1/2015 - 1/2016 |
| Hewlett Packard | Senior Technical Solutions Engineer | 1/2007 - 1/2014 |
| Ibm Global Services | Team Lead | 1/2001 - 1/2007 |
| Rtp Technology Corporation | System Specialist | 1/1998 - 1/2001 |
Accomplishments
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