* Collaborated to develop and write the organization's policies, procedures, and job descriptions, ensuring consistent processes across the company. * Coached and mentored the sales team, enabling them to produce $3.2MM in sales over a two-year period. * Implemented a CRM system allowing for accuracy in sales management and follow-up with customers resulting in better communication, resulting in 100% retention of client accounts. * Achieved $1MM in sales in one year, the first time in company history. * The company was losing sales to the competition even though pricing was comparable implemented a new sales tracking system, updated proposals, and had sales personnel aggressively go for the close. The company is seen as one of the top three companies for landscaping, in the Charleston and Myrtle Beach markets. * Recognized employees were spending $800/daily sitting in traffic due to the office's location. Presented real data to the President while recommending a new location. After opening the new office, $150/daily is being spent on travel time. * During property inspection, Crew Leaders were missing opportunities for additional sales implemented sales incentives for each Crew leader, leading to double checking the property and finding issues and solutions. Crew Leaders are pleased they are earning more money, and the properties are being serviced better Account Managers can concentrate on relationship building and upselling services. * Created and designed company website manages SEO for top ranking (without the use of Ad-words) and markets company through LinkedIn and Instagram pages. Designed and created content for "constant contact" to be sent to current and prospective clients which all have resulted in high industry "click rate" due to SEO management, company has received a 50% higher call volume than previous year.

Highlights:

• Customer Accounts
• Customer Relationship Management
• Landscaping
• Management
• Pricing
• Relationship Building
• Retention
• Sales
• Sales Management
• Services