Accomplished Client Relations Leader that is known for delivering results and decisive problem-solving strategies. Excels in fast-paced environments while focusing on meeting tight deadlines, leading cross functional teams and improving operational efficiency. Strategic, collaborative project contributor that learns new technical systems quickly, motivates teams to exceed client expectations and builds internal and external partnerships that strengthens business relationships. Key escalation contact for HR, IT, Legal, Finance, S&P, Data Analysts, Acquisitions, Distributors, Vendors and Senior Leadership teams. CORE FUNCTIONAL COMPETENCIES Client Success Management Vendor Management Supported 100+international/domestic Collaborated with various vendors to ensure clients/vendors in 24x7environment by ensuring all content was delivered to SOP standards. deliveries were made within the SLA timeframe. Communication Project Management Ensured accurate and timely information was Managed numerous long/short term delivered to all necessary parties and provided Inventory projects on time and within budget. escalation updates as necessary. Process Improvements Team Leadership Assessed workflow capacity Hired, trained, managed, coached and developed identified risks, opportunities 20+ member team across multiple shifts/locations. and developed/executed Technology Partnership strategies to maximize ROI. Liaise with IT Design, Deployment, Maintenance & Support teams to preform UAT/Compliance tests.

Highlights:

Companies I like:

Delta Airlines, Coke Cola, ADP

• Entertainment
• Consolidations
• Management
• Inventory
• Infrastructure
• Logistics
• Supply Chain
• Support
• Business Strategies
• Recruiter
• customer service