Description
Robert Majano Rmajano@msn.com To pursue a career in B2B outside Sales Management with a company known as a leader within its industry who prioritizes quality customer service and teamwork and is on the cutting edge of ideas in marketing and research with the opportunity for upward mobility. Core Competencies Leadership B2B Sales Bilingual Logistic Savvy Experience Teamwork Oriented Associate Development Visual Merchandising Time Management Interpersonal Awareness Inventory Control Conflict Resolution P&L Management Client Service Initiative Safety Compliant Creative Thinking Result Focused Sales & Marketing Persuasive Negotiations Strategic Planning COCA-COLA, Los Angeles CA 06/16 - Present Market Development Manager Develop, maintain and grow On Premise and National account volume and gross profit within assigned territory. Responsible for account development and retention, new account acquisition and face to face order taking within the confined geography. Ability to alter distribution, frequency and order taking procedures, to better meet the customer's needs. Cross multiple facility boundaries to accomplish tasks. * * * * * Implemented marketing campaigns around Zico, Honest Tea, Monster, Fanta, Dr. Pepper and like brands resulting in overall sale increases of 14 % over LY for top 10 key national accounts in my territory Grew base account portfolio from 377 outlets to 486 by means of contract renewal negotiations and new acquisitions High customer satisfaction rates for 2017 and 2018 by managing Customer Support Tickets through closure and by means of CRM execution. Added operating income back to the bottom line for Market Unit by ensuring assets in field meet minimum performance requirements levels reviewing business results with customers resulting in asset recovery for underperforming outlets Number one on my team for selling in incremental displays and equipment placement to maximize revenue and grow GP up in total revenue sales 17% over LY YTD SEARS AUTOMOTIVE, North Hollywood, CA 11/10 - 06/16 Store Manager Build associate capability and retention, customer satisfaction and loyalty provide tire and automotive products and services, involved in every aspect of the store operations and facilities management, advertisement of product and or services, asset protection, full profit and loss accountability and analysis, inventory management and audit, manage profitability and performance metrics, identify and solve business problems. * * * * * * Service of Excellence award for 2011, Customer Service rating 86.1% Award of Excellence for Commercial Sales 2012, 49% to LY Award of Excellence for Service Revenues 2012, 105% to Plan Award of Excellence for 2012, Profit to plan 29k Award of Excellence for Alignment Service 2013, 19.60% to LY Award of Excellence for Customer Service 2013, Star Rating of 95.1% RETAIL MANAGEMENT SOLUTIONS, Santa Clarita, CA 06/09 - 11/10 Business Owner, Recruiting Developed and executed recruiting plans. Network through industry contacts, trade groups and employers. Quickly assimilated technical information and build solutions to the optimal balance of meeting business needs, beating competitors and operating within financial resource constraints. Internet Savvy and experienced in mining online databases * * * Wrote complete and detailed search assignments (client engagement documents), ensuring an understanding of job duties responsibilities and business requirements Reviewed hundreds of resumes and credentials for appropriateness of skills, experience and knowledge in relation to position requirements Managed the scheduling and logistics of all interviews between candidates and hiring managers CARMAX, Burbank, CA 02/08 - 06/09 Business Office Operations Manager Managed personnel in the processing of retail automobile sales, financing, registration and titling. Auditing of completed contracts and title collections. Monitored funding of drafts and required paperwork for registrations affiliated with state DMV regulations. Gave final approval on all appraisal lane purchases. * * * * * * Developed key systems for tracking customer service index for business office Implemented monthly file reviews as opposed to yearly performance evaluations Contributed to sales increase of 17% overall vs previous year by streamlining the signing process and expediting the customer's experience Facilitated a team approach to achieve organizational objectives and increase productivity Reduced turnover by enhancing employee morale with consistent training and product expertise Mentored two associates to Assistant Manager roles TARGET, Granada Hills, CA 05/07 - 02/08 Executive of Logistics Plan managed the workflow of freight coordinating the process from backroom to store layout, setting expectations for task completion by proper sequencing of logistics tasks. Ensured location accuracy throughout entire store. Maintained visibility of safety practices and product security control while promoting a culture of safety. * * * * * Managed a team of 60+ associates including 4 mid-level managers Coordinated a Mass Hire Event by selecting location and marketing tactics to fill 250 positions Interviewed, recruited, trained and developed overnight team to run logistics process Achieved "Best In-Stock Store 2007" status for any Grand Opening within Target history Locations accuracy from 89.7% to 99.3% increase during tenure LOWE'S, Burbank, Northridge, CA 01/02 - 05/07 Sales Manager Responsible for achieving sales and margin budgets by managing the growth and profitability of specialty sales initiatives (i.e. Special Order, Commercial, Installed Sales), while simultaneously being the principle sales driver for all in stock product categories. * * * * * * * Conducted presentations on product knowledge and selling techniques and coordinated vendor assisted training events Undertook role of District Trainer, provided training for all Sales Managers within the district Facilitated in the Grand Opening of the Northridge location coordinating a Mass Hire event with our EDD offices to staff 300+ positions Consistently increased sales and revenue on a yearly basis achieving a peak increase of 33% volume in excess of 100 million Reduced shrink by 15% in 2005 recovering gross margin losses by implementing new measures for the processing and storage of special orders Best store in the company in specialty sales three years in a row in both overall sales to budget and comps Monitored and controlled the credit card program Store Manager OFFICE MAX, Van Nuys, CA 01/00 - 01/02 Understood and drove the store business plan and directed all daily business operations. Ensured execution of all Plano grams and their integrity. Implemented all company directives and policies. Managed payroll administration. Developed strategic action plans to control shrink and other controllable expenses. * * * * * Developed and administered rewards program "Kudos Card" for associate engagement and training opportunities Promoted to Store Manager within a year of acting as Assistant Manager Reduced annual operating budget by 9% while increasing staff effectiveness and productivity Analyzed competitor pricing and formulated pricing strategies, product mix discounts and special combination values Spearheaded the timely roll out of new products to targeted market segments and followed up with in-store marketing activities, showroom displays and related sales/marketing activities Language Bilingual References Available Upon Request English / Spanish, Speak, Write and Read
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