I have been at the forefront of the Hertz Insurance Department (HRD) training and development. Effective project leader and problem-solver. Seeking to apply my expertise and extensive experience in assessing processes and workload to improve customer experience, increase revenue and enhance employee engagement. 10709 Cliffe Hollow Dr, Oklahoma City, Oklahoma, 73162 405 922 0212- nbouaziz83@hotmail.com Led several projects/trainings: State Farm Vehicle Optimization 2018, Vehicle Exchange 2018., Brickfish 2017, Hertz On Demand 2012 Developed and led training for HRD expansion to Alabama. Managed Hertz Replacement Desk Department staffing and workload 2013 thru present, currently producing over 10$M/month in transacted revenue. Lean Six Sigma Yellow Belt Certification 2014. Assisted in Green Belt projects for HRD: I. Outbound AHT Reporting in 2016 (Resulted in 20 sec/call AHT improvement for Outbound Calls). II. Reservation Conversion Improvement in 2015 (28% Productivity Improvement in Outbound Calls/Hour). III. Inbound Calls AHT Reduction in 2014 ($205,000 in cost savings thru Inbound AHT reduction in the first 12 months). Online Training_________________________________________________ * * * * * New People Leader Change Management The Leadership Journey/ Hertz Leadership Model Sales Excellence Senn-Delaney Culture Shaping Methodology * * * Managing Workforce Generations Practicing and Hiring with Behavioral Lean Six-Sigma Yellow Belt and 8D Problem Solving Process

Highlights:

• Insurance
• Distribution
• Email
• Forecasting
• Scheduling
• English Language
• Training
• Administrative Tasks
• Arabic Language
• French Language