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Terry G

Visionary Customer Success/Customer Support/Information Technology Executive

Occupation:

Director

Location:

Clayton, CA

Education Level:

Bachelor

Will Relocate:

YES

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Visionary Customer Success/Customer Support/Information Technology Executive offering strong transformational skills that drive product development and execution of strategic plans, and ensure the implementation of operating practices that create increased business value and margin share growth in the B2B and B2C environments. A data-driven leader, demonstrating impressive communication skills, with the capacity to articulate and sell a vision. A proven track record of recruiting and mentoring world-class talent and developing robust relationships with C-level decision-makers. Expert at building and retaining customer loyalty in a broad range of industries that include IT, Financial Software, and ecommerce with experience ranging from startups to Fortune 100 companies.

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SCHOOL MAJOR YEAR DEGREE

Northwood University Business Admin & Accounting 1982 Bachelor Degree
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TYPE TITLE URL DESCRIPTION

Book Disciplined Agile Delivery media url Guide to Agile Software Delivery in Enterprise
Website Gainsight, Customer Success Blog media url Blog site for help and ideas on Customer Success

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Highlights:

 Business Transformation: Converted the company’s troubled data management system to a new platform, requiring four million loan and lease accounts database valued at $30B+. Delivered the project on time, at a 52% margin. (Honda North America)  Propelling Growth: Led a $65M program to convert 11 client call centers. Achieved a $2M+ savings and developed additional business by building up a strong customer relationship with leadership, and converting all systems to a Verizon-managed maintenance contract, including software licenses. (Kaiser Permanente)  Focused Leadership: Led a team of over 100 software consultants across the US and EMEA, with an annual budget responsibility of $8M. Maintained 110% utilization of consultants by the implementation of remote assignments, with less than 1% unwanted attrition, allowing a 31% profit margin. (Fidelity National Information Services)

Companies I like:

Gainsight, OneLogin, Crossover, Startups

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 National Account Management  Client Success | Relationship Management  Financial Management | P&L  Process Reengineering | Training and Development  Global Expertise  Sales and Marketing  Strategic Planning Negotiations  IT | Systems Conversions  Product Design | Development  Turn-around Expertise  Cost Savings  Innovation Management  Talent Acquisition  Investment Planning | Management  Customer Retention  Strong Communication Skills  Creative Leadership  Technology Acumen
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